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Author
Publisher
Berrett-Koehler Publishers
Language
English
Formats
Description
"In this book, readers will learn how to create such a seamless customer experience that their customers will have no need to contact them, reducing costs and increasing satisfaction. Authors Bill Price and David Jaffe show why less customer service is better customer service. Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed...
Author
Publisher
Firefly Books
Pub. Date
2014.
Language
English
Description
Though many of the foods in this book are taken for granted and one (the mammoth) is no longer consumed, these foods have kept humans alive for millennia and theirs is a fascinating story. Like the other titles in this highly-regarded series, this book organizes the fifty foods into short illustrated chapters of fascinating narratives: the "who, where, when, why and how" of each food's introduction and its impact on civilization in one or more cultural,...
Author
Publisher
Chartwell Books
Pub. Date
2016.
Language
English
Description
History's Greatest Mysteries delves into the grey areas to examine the imponderable and sometimes unlikely stories of actual events and real people. From the gruesome murders committed by Jack the Ripper to the whereabouts of Lord Lucan, and from the loss of an entire continent to the case of a missing racehorse, we take a canter through history in an effort to shed a little light on to questions which, in all honesty, are never going to yield definitive...