Catalog Search Results
Author
Language
English
Description
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the acutal experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace...
Author
Pub. Date
2020.
Language
English
Description
"How could General Electric-perhaps America's most iconic corporation-suffer such a swift and sudden fall from grace?"--
Since its founding in 1892, General Electric has been more than just a corporation: it was job security, a solidly safe investment, and an elite business education for top managers. GE electrified America, from lightbulbs to turbines, and became fully integrated into the American societal mindset as few companies ever had. And...
Author
Language
English
Formats
Description
"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
Author
Publisher
PublicAffairs
Pub. Date
2022.
Language
English
Formats
Description
"It's easy to name the companies that have dominated the stock market over the past ten years. Apple, Google, Amazon, Netflix, Facebook--these are all among the best-performing stocks over a decade or more. But here's a company that has performed just as well: HEICO. Or what about Trex? Ever heard of Casella? Or Laitram? These lesser known companies are all part of a sector known as industrial tech, and together they offer a surprisingly bright future...
Author
Language
English
Formats
Description
"The dramatic rise--and unimaginable fall--of America's most iconic corporation by New York Times bestselling author and pre-eminent financial journalist William D. Cohan. No company embodied American ingenuity, innovation, and industrial power more spectacularly and more consistently than the General Electric Company. GE once developed and manufactured many of the inventions we take for granted today, nearly everything from the lightbulb to the jet...
Author
Language
English
Formats
Description
Ariel Ezrachi and Maurice E. Stucke explain why this is happening and what we can do to reverse it. While many distrust the Big-Tech Barons, the prevailing belief is that innovation is thriving online. It isn't. Rather than disruptive innovations that create significant value, we are getting technologies that primarily extract value and reduce well-being. Using vivid examples and relying on their work in the field, the authors explain how the leading...
Author
Language
English
Description
Describes how the chairman of Vaughan-Bassett Furniture fought for his more than seven hundred employees in a small Virginia town using legal maneuvers, factory efficiencies, and his wits and determination in the wake of sales losses to cheap Asian furniture imports.
Author
Language
English
Formats
Description
"Pouring yourself into a single full-time job is the riskiest move you can make. Your parents’ advice to focus on one career path? It doesn’t work anymore, for reasons ranging from recessions to student loan debt, the gig economy, climate disasters, and a global pandemic (to name a few). We need a dramatically different relationship with work, one that allows us to define ourselves beyond our paid labor. The answer? A Portfolio Life. An anti-hustle,...
Author
Language
English
Formats
Description
"With inflation raging, businesses must raise prices, but there's a problem--how to do it wisely, without losing customers. Pricing with Confidence, Second Edition gives a professional pricing wisdom on how to raise prices in an inflationary world, without alienating customers or hurting sales. It shows managers and salespeople how to kick the price discounting habit they often use as a crutch to close a sale. The book also helps business and product...
Author
Language
English
Description
"Barons is the story of seven corporate titans, their rise to power, and the consequences for everyone else. Take Mike McCloskey, Chairman of Fair Oaks Farms. In a few short decades, he went from managing a modest dairy herd to running the Disneyland of agriculture, where school children ride trams through mechanized warehouses filled with tens of thousands of cows that never see the light of day. What was the key to his success? Hard work and exceptional...
13) Overload
Author
Language
English
Formats
Description
Tale of Power and people, their lives, ambitions, loves, deceits, consciences, greed & terror. A heat wave has the electric power short of power. An electrical famine is alarmingly near. Could atomic power be the answer.
Author
Language
English
Formats
Description
"In Problem Hunting: The Tech Startup Textbook, Brian Long offers a tactical approach to building a tech company based on his experience growing a multi-billion dollar software business and selling another business to Twitter for nine figures. This is a daily playbook that any budding entrepreneur will return to over and over again as a reference when building their business. Problem Hunting is broken down into chapters giving simple, step-by-step...
Author
Language
English
Formats
Description
"In The Invisible Promise, Harry Beckwith, New York Times bestselling author of the iconic marketing classic, Selling the Invisible, applies his 40+ years of advising businesses on every continent and his research in the last ten years to impart the proven guidance that businesses of all sizes desperately need. In this new age in marketing, he details how to build digital and nondigital messages that enhance your reputation for integrity; that stand...
Author
Pub. Date
2016.
Language
English
Formats
Description
"Leading innovation expert Alec Ross explains what's next for the world, mapping out the advances and stumbling blocks that will emerge in the next ten years--for businesses, governments, and the global community--and how we can navigate them. Ross highlights the best opportunities for progress and explains why countries thrive or sputter. He examines the specific fields that will most shape our economic future over the next ten years, including cybercrime...
17) The customer service solution: managing emotions, trust, and control to win your customer's business
Author
Language
English
Formats
Description
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what's driving your customer's behavior?
NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience—every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra:
...Author
Publisher
Fast Company Press
Language
English
Formats
Description
One Voice, United Efforts, and a Social Mindset
The Corporate Social Mind introduces a new cultural and strategic approach to social issue engagement by companies. Today's social issues require a different mindset—one that builds on the expertise of both corporate social responsibility and marketing teams to achieve impact and public/consumer action for social change. This book helps corporate leaders design approaches...
The Corporate Social Mind introduces a new cultural and strategic approach to social issue engagement by companies. Today's social issues require a different mindset—one that builds on the expertise of both corporate social responsibility and marketing teams to achieve impact and public/consumer action for social change. This book helps corporate leaders design approaches...
20) Grow your handmade business: how to envision, develop, and sustain a successful creative business
Author
Language
English
Formats
Description
Addresses all aspects of turning a creative interest into a profitable business, covering business planning, licensing, budgeting, time management, and legal issues.